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Cancellation & Renewal Policy
This page describes the exact cancellation and renewal terms for PlayKourt subscription plans. It is maintained by PlayKourt as the app owner and is subject to your subscription agreement.
Monthly plans
- Billing start: your first charge is processed immediately when you confirm your subscription.
- Renewal: your subscription renews automatically every month on the same day of the month as your billing start date, until you cancel.
- Cancellation timing: you can cancel at any time from your club's billing settings. Cancellation takes effect at the end of your current monthly billing period. You keep access until that date and will not be charged again.
- Refunds: 30-day money-back guarantee on every charge — request a full refund within 30 days of the payment.
- Plan changes: upgrades take effect immediately with a prorated charge; downgrades take effect at the start of the next billing period.
Annual plans
- Billing start: your first charge is processed immediately when you confirm your subscription and covers a full 12-month term.
- Commitment: annual plans are a one-year commitment.
- Renewal: your subscription renews automatically every 12 months on the anniversary of your billing start date, until you cancel.
- Cancellation timing: you can cancel at any time, but cancellation takes effect only at the end of your current annual term. You keep access until that date and will not be renewed for another year.
- Refunds: 30-day money-back guarantee from the date of each annual charge.
- Plan changes: upgrades take effect immediately with a prorated charge for the remainder of the term; downgrades take effect at the next annual renewal.
Payments & taxes
Payments are processed by our payment provider. Amounts shown at checkout are the exact amounts billed on the dates listed above; applicable taxes may be added based on your billing address. Payments are processed by our reseller Paddle.com, the Merchant of Record. To request a refund within 30 days, visit paddle.net or contact our support team.
Contact
Questions about your subscription or a refund? Email support@playkourt.com. General enquiries: info@playkourt.com. Sales and partnerships: sales@playkourt.com.